Shipping

Aegis offers several modes of shipping:

Flat Rates

All parcels receive a tracking number, which you will receive at time of shipment.

  • Standard: USPS First Class Mail. Once processed, shipping typically takes between three and seven business days, depending on the location you have chosen. This level of service is complimentary for orders above $59.
  • Express: USPS Express is available with an additional fee. This fee may be adjusted based on location. The checkout page will have the most up to date pricing.

Premium Shipping (UPS)

Additionally, we offer shipping options via UPS. These are "calculated" rates that are dependent on the final shipping address.

Further details on transit times for these rates can be found at ups.com.

Order Processing

We strive to ship all orders as soon as is possible, and often ship items the same the day the order is received, on business days Monday to Friday.

While we do our best to avoid and prevent delays from occurring, they do happen from time to time. 94% of our orders ship the same or next business day, with over 99% within three business days.

Shipping Time

Once orders are shipped, transit times are best verified with the carrier of your choice. We provide estimates of shipping time, but cannot guarantee the accuracy of those times due to the unpredictable nature of weather and other disruptions to service.

Current Disruptions (Dec 2020)

Due to a supply chain issue, we have been experiencing a delay for orders including some masks. If your order contains Vox, Nox, Lux or Pax, please note that these orders will be delayed until Dec 29. We are committed to providing a rapid turnaround time, and will ship orders the same day we receive our inventory.

We understand this is frustrating. It has been frustrating for us as well. Our inventory is, as of Dec 22, 49 days late. We are sourcing from different partners in the future to avoid these issues.

Chong Cha X Aegis Collection

Masks purchased from the Chong Cha collection are handmade as ordered, and thus may take some additional time. In the case of combined orders, the Chong Cha Masks ship separately, and arrive between 5 and 15 business day after the order is placed.

Preorder Items

In order to reduce packaging waste, we ship orders that contain preordered items when all items are available. This may sometimes result in a delay of 2-3 weeks. If an item is preordered, this information will be listed on the product page, as will the date the items become available.

We are in constant contact with our postal partners, doing our best to ensure each package arrives safe and sound.

If your order has not yet arrived after two weeks, please reach out to us and we will use the avenues available to us to find a resolution, including sending replacement product if necessary. Thank you for your understanding.

Where is my package?

Please check the current disruptions section above to see if you are effected by any exceptional circumstances. If your order has been shipped, please check the email confirmation you received for the tracking number. If the tracking number claims it has been delivered, please check with neighbors and wait 48-72 as sometimes items are prematurely marked by postal carriers. Aegis is not responsible if the customer enters an incorrect address. We cannot recall a package once sent.